The IT Administrator will be responsible for overseeing the company’s IT infrastructure, ensuring that systems are running efficiently and securely. This includes managing networks, hardware, software, and troubleshooting any IT-related issues. The IT Admin plays a key role in maintaining and improving the company’s technology environment.
Responsibilities include but are not limited to:
· Manage the administration, support, and training for business/customer systems including but not limited to Netsuite, Hubspot, Customer Web Portals, Website backend, Chat services and internal systems
· Train users on newly deployed systems and system enhancements
· Set up new users, update permissions, modify user roles
· Log, track and troubleshoot user reported systems issues
· Assist in deployment of new systems and functionality
· Assist with User Adoption of new programs
· Working with Application Development Team, create documentation, conduct pre and post deployment testing
· Monitor health and performance of business/customer systems and integrations
· Maintain and update documentation for all business systems, their functionality, customizations, integrations, code and user instructions
· Create Netsuite reports, alerts and dashboards
· Assist Director on various projects and department responsibilities
Qualifications and Desired Skills:
· Minimum 3 years of experience in IT administration, network management, and systems support.
· Excellent organizational skills
· Creative thinking for sophisticated solution design and issue resolution.
· Excellent, proven interpersonal, written, and verbal communication skills.
· Ability to multi-task, problem solve and think on own feet.
· Being enthusiastic, able to motivate a team to achieve results.
